Check language selection, word limits, login state, and whether preview translation works before testing saved translations.
Support
Get help with translation, loops, and learning progress.
Start with the topic below, then contact support if the issue involves your account, subscription, saved data, or an optional device setup that is still failing.
If a word is not appearing in vocabulary, confirm that Save is enabled and that you are signed in before translating.
Loops depend on saved words. Add translations first, then open loops, quizzes, or smart repetition to review due material.
Confirm your supported device is connected, then test with the reader before starting a lesson.
Confirm your supported focus device is connected and that focus-aware learning is included in your plan.
Use profile, settings, and subscription pages for plan limits, preferences, and account details. Contact support for account-specific help.
Before you contact us
Include the page, action, and exact message.
Helpful reports include the URL, what you clicked, the language pair, whether you were logged in, and any visible error text. For device issues, include which device you used and what setup step failed.